Shipping policy

SHIPPING POLICY

Where we ship

We ship worldwide. That includes the United States, Canada, the United Kingdom, Europe, Australia and New Zealand.

Order processing

Orders are processed within 1 to 2 business days, Monday to Friday, excluding public holidays. Orders placed after 12pm CT are processed the next business day. During launches and promotions processing can take slightly longer, and we will always let you know if that happens.

You will receive a tracking number by email as soon as your order leaves our warehouse. If it has not arrived within 24 hours of your shipping confirmation, check your spam folder before getting in touch.

Delivery times and rates

United States

  • Standard, 3 to 7 business days, $4.99
  • Express, 1 to 3 business days, $15.99

International

  • Canada, 5 to 10 business days, $12.49
  • United Kingdom, 6 to 12 business days, $9.49
  • Europe, 7 to 14 business days, $17.49
  • Australia and New Zealand, 8 to 16 business days, $11.49

Delivery windows begin from the date your order ships, not the date you place it, and do not include time held in customs.

Customs, duties and taxes

The shipping cost you pay at checkout covers delivery only. It does not include import duties, taxes or VAT.

Orders shipped outside the United States may attract customs charges when they arrive in your country. These are set by your local customs authority, not by us, and the courier may also add a handling fee for collecting them. Any charges are payable by you before your parcel is released.

Whether anything is charged depends on your country's rules and the value of your order, so we cannot tell you the amount in advance. Your local customs office can give you the current thresholds.

If you refuse a parcel because of customs charges, we are unable to refund the original shipping cost.

Address accuracy

Please double check your shipping address at checkout. We cannot redirect a parcel once it has shipped. If an order is returned to us due to an incorrect or incomplete address, we will reship it once the return arrives, with shipping payable again.

Lost, delayed or damaged parcels

If tracking has not updated in 7 business days, or your parcel arrives damaged, email us within 14 days of the expected delivery date and we will make it right. Photos of any damage help us resolve things faster.

We are not responsible for parcels marked delivered by the carrier but reported missing. If this happens, file a claim with the carrier and let us know so we can support you through it.

Order changes and cancellations

Reach out within 2 hours of ordering and we will do our best to make changes. Once an order has entered fulfillment we cannot amend or cancel it.

Questions

Email us at info@bonitababyshop.com and we will get back to you within 1 business day.